Yes, to book appointments, view your services and make payments, clients will use the Vanity Global app. This helps streamline bookings and offers them a seamless, user-friendly experience.

We offer 24/7 customer support with real, knowledgeable representatives. Our UK based team is here to help you resolve any issues or queries promptly and provide guidance to maximise your business' potential.

Most businesses see a noticeable increase in revenue within the first two months. As you continue using the platform, benefits like increased client retention and improved operational efficiency typically greatly compound over time.

No, Vanity Business operates on a transparent, flat rate of 5% (for standard payment types) for ALL features (excluding Clearpay and Klarna). There are no sign-up fees, monthly subscriptions, or hidden costs (bolt-ons etc). You can plan your finances with confidence.

Vanity Business boosts your visibility by promoting your services to users through the Vanity Global app. This makes it easier for new clients to discover and book your services, helping you reach a broader audience without additional marketing expenses.

Absolutely, Vanity Business offers detailed analytics on staff performance based on client ratings and feedback. You’ll be able to see who is performing well and identify opportunities for staff development.

Vanity Business is a comprehensive booking and business management platform for beauty and wellbeing services, offering features such as no-show protection, price increase tools, flexible payment options, and client acquisition support.

You can sign up simply by downloading the Vanity Business app. Once registered, you can set up your business profile, add services, staff members and start accepting bookings immediately.

No, there are no long-term contracts, fixed monthly fees or any hidden charges. Our pricing is designed to be fair and modest for all, so you only pay when you earn. This is simply a 5% commission on all standard transactions which includes all payment gateway fees. Optional payment options such as Klarna and Clearpay cost more, however none of that goes to us. These are the charges imposed by our payment gateway service provider. Klarna ~8.5% Clearpay ~9.5%. All in app features are free. We do not believe in tiering packages or subscription models. Any new features we develop will be free for you to use as you please! 😊

We offer seamless payment processing with options like debit/credit cards, Apple Pay, Google Pay, and ‘Buy Now, Pay Later’ services like Clearpay and Klarna. In terms of withdrawing your funds. This is completely in your control, by default the funds will be transferred from your Stripe account to you free of charge at the end of the business day! Your money is YOUR money. We do not enforce any control over this.

Yes! You have full control over your cancellation policies. You can set fees for late cancellations or missed appointments to protect your income. By default when you register your business on the Vanity Business app you will receive the standard cancellation fees. If a customer cancels within 48 hours they are entitled to a full refund (which is the total cost of the service in which they booked - ie a skin fade £30). However, if a customer does not show up for an appointment, you keep the entire £30. Because, why should you, as a hard working service provider be out of pocket due to the negligence of a customer! We don't think you should, which is one of the main principles that set us apart! We put you (the businesses) first!

Use our platform’s features like automated reminders, promotions, and the ‘Follow’ feature, which helps retain and engage customers. Let's also not forget about our extensive user base. We aim to be somewhat like the just-eat equivalent of the beauty industry! (Yet with much fairer pricing - we beleive).

You handle the disputes yourself. We do not interfere, unless of-course, there is reason to (ie a barber "accidentally" shaves a clients eyebrows completely off). In which case we would get involved and open a dispute case, this is an extremely rare scenario. If a customer missed an appointment by a minute or two we would expect the business owner to have some grace and still provide the services paid for. However, if a customer does not show up for an appointment or is 15+ minutes late for an appointment then they will lose their money. This is something that customers agree to when booking!

Yes! You can add as many staff members as you wish for no additional cost at all!

Our UK-based support team is here to help. You can contact us at info@vanityglobal.co.uk or call 02080 583 530. One of our exceptional UK based team members will help you around the clock!